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Client:
Harrogate and District NHS Foundation Trust
Location:
Harrogate, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
13bbc358d9e3
Job Views:
4
Posted:
01.05.2025
Expiry Date:
15.06.2025
Job Description:
Job overview
We are looking for a Patient Pathway Coordinator to help deliver an efficient, high-quality medical records service at the Sir Robert Ogden Centre. The role involves providing administration for outpatient bookings and patient pathway management, prioritising workload to meet waiting time standards, and accurately recording information on systems to maintain patient appointment data.
Main duties of the job
The Patient Pathway Team, located in the Long Term and Unscheduled Care Directorate, works closely with management to ensure effective outpatient services. Responsibilities include:
* Providing reception cover
* Managing appointments and referrals, supporting clinical triage, and booking outpatient appointments
* Monitoring clinic utilisation and waiting lists
* Communicating with patients via letter and phone
* Collaborating with clinicians, nurses, managers, and admin teams
Working for our organisation
This role offers insight into the NHS, requiring excellent interpersonal skills for communication across all levels. Our core values are Kindness, Integrity, Teamwork, and Equality. Benefits include 27 days holiday, NHS pension, discounts, and promotion opportunities.
Detailed job description and main responsibilities
Main responsibilities include:
* Creating and managing clinics, including cancellations and reappointments
* Supporting capacity monitoring and managing waiting lists
* Handling post-clinic follow-ups and appointments
* Staff training and annual leave cover
Further details are available in the attached Job Description and Personal Specification.
Person specification
Qualifications
* GCSEs (A*-C) or equivalent
Experience
* Experience in booking outpatient appointments
Knowledge
* Ability to maintain confidentiality
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