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£27,077.51 Per Annum. 42.5 Hours Per Week.
"A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company."
About The Role
As a Customer Service Advisor, you will be responsible for answering calls from tenants regarding repairs, appointments, and general information. You will handle various administrative tasks, manage email communications with clients, coordinate work and materials, raise jobs, order materials from suppliers, and follow up with subcontractors. This role requires strong organizational skills, effective communication, and the ability to multitask efficiently.
Role Criteria
* Previous experience in customer service – housing or call centre
* IT literate
* Good communication skills
All roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be over 21, have held your license for over 3 months, and have less than 9 points.
Candidates will undergo relevant DBS/Security checks before employment.
Benefits We Can Offer You
* 25 days annual leave plus bank holidays
* Access to EAP including counselling sessions
* Annual Mears Fun Day
* Volunteering Leave
* Staff perks with Mears Rewards
* Family friendly policies
Required Qualifications
Customer Service Experience
Apply below or contact:
Francesca Swan (francesca.swan@mearsgroup.co.uk)
We support diversity and inclusion, are a Disability Confident employer, and proudly support the Armed Forces Covenant with the Gold Award in the Defence Employer Recognition Scheme.
Applicants are invited to voluntarily share background information to help us understand diverse experiences; this is optional and does not affect your application.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Other
Industries
* Facilities Services
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