Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us. We’re on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral in helping to drive cultural change, a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you. We have an exciting opportunity for a People Administrator to join our People and Culture team. The Benefits Salary – up to £25,500 p.a. depending on experience. Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days. Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development. Hybrid Working - the tools and equipment you need to be able to work from home when you need to, depending on your role. Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme. Community Day - We offer our people an extra paid day off every year to help local charities and community organisations. The Role As our People Administrator, you’ll provide a quality, customer-focused transactional service, ensuring all aspects of administration associated with an employee life cycle are completed within agreed timescales and with a high degree of accuracy. You’ll ensure employee records are kept up to date and provide excellent levels of service to both internal and external customers. Maintain and update employee records for new starters, leavers, changes in the HRIS system and electronic files. Process documentation in connection with whole employee lifecycle e.g., employment contracts, letters and onboarding materials. Support onboarding and offboarding processes, including paperwork and system access coordination. Track and record various types of leave including family friendly, holidays, sickness absence etc. Generate and deliver routine reports from the HRIS system—e.g., headcount, leave balances, compliance metrics. Respond to inquiries via email or in person addressing issues or directing to the relevant contact. Assist with recruitment support tasks scheduling interviews, supporting shortlisting, sending standard letters and emails. Take minutes and record actions at meetings (e.g., Investigation, Disciplinary, Grievance). Ensure compliance with data protection (e.g., GDPR), confidentiality, and accurate documentation practices. Support projects and policy updates, contributing to new processes. To constantly be receptive to training and new ideas as to growth within the role. To understand and be aware of the risk and control environment in your area of the business and adhere to processes and procedures to minimise risks. About You We’re looking for someone with excellent organisational and time‑management skills. You’ll manage competing priorities, multitask, and meet deadlines reliably. You’ll be a great communicator, both verbally and in writing, with a professional tone in emails, letters, and interactions. Confidentiality & discretion are essential in uphold ethical standards in handling sensitive information. You’ll be adaptable and pro-active, flexible in responding to changing needs and proactive in spotting improvements. You’ll be a great team-worker, collaborating effectively with colleagues and other stakeholders. Experience, knowledge and qualifications: Excellent standard of English and numerical skills. HR Information Systems: Skilled in maintaining accurate employee data in systems. Microsoft Office Proficiency: Particularly Word, Excel, Outlook. Intermediate Excel skills (formulas, basic data manipulation) are highly valued. Record‑keeping & Data Accuracy: High attention to detail and accuracy in data entry and paperwork. Reporting & Documentation Skills: Ability to prepare and manage consistent, error‑free documentation and reports. The Company We’re here to create a banking experience that’s kinder to people and planet. Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities. The Benefits Competitive Salary We will offer you a competitive basic salary for your role, which is reviewed every year. Learning & Development We want you to grow in your role. We’ll work together to support your personal and professional development. Holidays Flexibility to buy and sell up to two holiday days per year, plus extra holiday after 5 years. Family Friendly We pay competitive maternity, paternity and adoption leave. Flexible Working We can provide the tools and equipment you need to be able to work flexibly or from home when you need to, depending on your role. Pension Scheme If you’re eligible, we’ll enroll you into our competitive company pension scheme. Health & Wellbeing We have a calendar of events and activities throughout the year, Mental Health & Wellbeing champions and Cycle to Work scheme. Community Day We offer our people an extra paid day off every year to help out local charities and community organisations. Social We hold regular social events, from annual staples like our Christmas party and quiz, to smaller get-togethers such as walks and shopping trips. Documents