Better places, thriving communities.
Job Title
Cleaning and Environmental Services Lead
Reports to: Cleaning and Environmental Manager
Location: Gunwharf Quays
Salary: 38, - 42, depending on experience
Employment Status: Full-Time 42.5hrs
Working Conditions
1. Flexible hours including early mornings, evenings and weekends
2. Working 5 in 7 days including every other weekend
3. 30min paid break
4. 08:00 -17:00
Purpose of Role
The Cleaning and Environmental Services Lead is responsible for overseeing Gunwharf Quays Cleaning and Environmental Services team and core cleaning functions. The role ensures guests enjoy a positive and stress-free experience while maintaining high standards of cleanliness, safety, and compliance. Working closely with the client and Centre Management team, the Lead will supervise staff, uphold Mitie standards, and support initiatives that enhance guest experience and drive footfall and sales.
Key Internal Contacts
5. Site Managers
6. Regional Managers and Directors
7. Employees and prospective employees
Key External Contacts:
8. Guests
9. External Contractors
10. Brand Partners
Duties and Responsibilities
11. Ensure daily operational readiness across Gunwharf Quays in collaboration with departments such as Retail, Marketing, MEBF, Guest Services, and Security.
12. Maintain guest facilities to required standards; take corrective action as needed.
13. Deliver excellence in guest experience, focusing on:
14. Health & Safety
15. Cleaning & Hygiene standards
16. Staff grooming and presentation
17. Guest interaction and courtesy
18. Liaise with Line Management and Operations teams on FM-related issues to ensure the site is guest-ready.
19. Team Supervision: Schedule, train, and evaluate cleaning staff performance.
20. Health & Safety Compliance: Ensure adherence to COSHH, manual handling, and safety protocols.
21. Inventory Management: Order and maintain cleaning supplies and equipment cost-effectively.
22. Maintain accurate records of cleaning activities, audits, and staff performance.
23. Address guest complaints promptly and professionally.
24. Oversee daily waste management operations in line with best practices.
25. Prepare and manage daily/weekly/monthly work schedules for the team.
26. Lead team huddles and meetings when required.
27. Attend management meetings in support or absence of the Cleaning and Environmental Manager.
28. Carry out first-line disciplinary meetings following company procedures.
29. Train and support team members to encourage development and compliance.
30. To effectively oversee supervisors and ensure optimal performance throughout their working day by providing guidance, monitoring task execution, and maintaining high standards of quality, safety, and efficiency. This includes conducting regular check-ins, reviewing progress against set goals, addressing operational challenges promptly, and fostering a culture of accountability and continuous improvement.
31. To carry out regular inspections of work areas and oversee corrective actions to ensure compliance with quality, safety, and operational standards. This includes identifying issues, implementing solutions promptly, and maintaining a high level of service performance across all assigned sites.
32. Oversee payroll-related tasks, ensuring accurate and timely submission of employee hours, scheduling, and rotas in compliance with company policies.
Experience skills and Abilities
33. Previous experience in a similar role within the cleaning industry.
34. Basic knowledge of cleaning machinery.
35. Proven people management experience.
36. Ability to deliver under tight deadlines.
37. Strong understanding of Health & Safety policies.
38. Excellent timekeeping and attendance.
39. Strong leadership and team management skills.
40. Knowledge of health and safety regulations and ability to conduct risk assessments.
41. Excellent communication and organizational skills.
42. Basic IT skills for record keeping and reporting.
43. To have a basic understanding of budgetary requirements to support cost-effective operations, ensuring resources are utilized efficiently and financial considerations are factored into planning and decision-making.
Note: This role profile outlines the key responsibilities but is not exhaustive. Additional duties may be assigned as required. The company reserves the right to amend elements of this role in line with business needs.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .