Overview
Join to apply for the Customer Service Representative role at William Hill.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing an excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening / closing activities as required
Working patterns
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
What’s in it for you?
* Working hours: We’ve a range of full and part-time hours on offer.
* Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
* Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
* Paid birthday day off: An extra paid day off for your birthday within your birthday month
* Subsidised travel: For roles based in London, access to discounted or free Oyster cards for convenient commuting
* Pension plan: We’ll match your pension contributions up to 4%.
* Perks and discounts: Discounts in high street shops, cinemas and holidays
* Training and development: We support growth with career development opportunities
What do you need to be successful?
* Age 18+ (it's a legal requirement)
* Have a passion for delivering great customer service
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
After applying, our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue, followed by an interview for successful candidates.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a fixture on the UK high street since 1966, and our Retail team sits at the heart of our high-street experience.
Our culture is built on trust and belonging. We empower our teams to work in a way that suits them, celebrate diversity, and win together.
About evoke
We’re a business that embraces change and progress. evoke is the new name for 888 Holdings, with brands William Hill, 888 and Mr Green. We’re investing in your future to help you develop your strengths and build a career that’s right for you.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Gambling Facilities and Casinos
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