About Us
At, we are a fast-growing e-commerce company with a hybrid approach — selling online through various channels and welcoming customers in store. We are a fast growing company with a hardworking and friendly culture, and we are looking for a reliable colleague to join us who can help keep our daily operations running smoothly.
The Role
This is a hands-on, office-based role where you will be central to the flow of the business. Your responsibilities will include:
· Overseeing the daily order process from start to finish.
· Checking on pickers/packers to ensure orders are accurate and dispatched on time.
· Liaising with couriers and suppliers.
· Handling customer queries by phone, email, and in store.
· Keeping the office organised and ensuring nothing slips through the cracks.
What We Are Looking For
· A reliable, punctual person who takes ownership of their role.
· Someone organised and proactive who can spot issues before they become problems.
· Good communication skills both spoken and written — confident with both customers and colleagues.
· Computer literate (emails, order management systems, spreadsheets).
· Previous experience in customer service, admin, logistics, ecommerce or team coordination is essential
· Ability to speak fluent Polish is crucial due to our large Polish customer and supplier base
What We Offer
· A stable, long-term position in a growing business.
· An opportunity to take real responsibility and grow with the company.
· Competitive pay, with scope to increase as the role develops.
· A supportive team environment where your reliability and input are valued.
Our opening hours are 8am to 4:30pm. This is an office based role – no remote workers.
Job Type: Full-time
Pay: £25,000.00-£29,000.00 per year
Benefits:
* Free parking
Application question(s):
* Where are you based, and how would you get to Ilkeston each day? What's your typical commute time?
* What attracts you to a role in a small but fast-growing company, and where do you see yourself in 2–3 years?
* This role involves checking on packers/pickers and making sure orders leave on time. Do you feel you would be able to manage the order processes responsibly?
* Have you worked in a role where you managed customer queries while also coordinating with other staff or suppliers? Can you give an example?
Work Location: In person