Job Description
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
* Start Date: 5th January 2026
* Salary: £25,120 per annum
* Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW
* Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)
Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets.
We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.
In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.
What you'll do:
1. Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
2. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
3. Work in a target-based environment
4. Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into