Overview
Executing the store operations through your team, on your scheduled shifts and on your days off, making sure opening, close and weekends are covered by yourself and your team of partners.
Analysing data and leveraging observations in store to inform decision making that improves both the customer and overall store performance.
Working with your store leaders to use forecasting and scheduling tools to manage labour within the required budgets as well as recruitment of world class and diverse talent that meets the store needs.
Cascading and rolling out of new initiatives to enable operational excellence and drive business results.
Supporting the growth of your partners through performance and development, coaching and developing your team and building positive relationships to understand partner challenges, needs and aspirations.
Setting challenging and realistic goals to drive engagement and improve partner performance.
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
Responsibilities
* Execute store operations on scheduled shifts and ensure coverage for opening, closing and weekends with your team.
* Analyse data and store observations to inform decisions that improve customer experience and store performance.
* Use forecasting and scheduling tools to manage labour within budgets and participate in recruitment of diverse, capable talent.
* Cascade and implement new initiatives to drive operational excellence and business results.
* Coach and develop partners, build positive relationships, and understand partner challenges, needs and aspirations.
* Set challenging and realistic goals to drive engagement and improve partner performance.
Qualifications
* Experience leading a team in a dynamic retail or hospitality environment.
* Ability to champion mission and values to create the customer experience.
* Knowledge of local market, competition, and opportunities to drive store profitability and business growth.
* Ambassador for partner networks, ensuring partners feel they belong.
Benefits
* Competitive starting salary and benefits including 28 days holiday a year (including Bank Holidays) plus an additional special day each year.
* Free drinks and food when on shift.
* Store bonus program.
* Bean stock options for all partners.
* Comprehensive training and access to Starbucks Global Academy.
* A free bag of coffee each week and 30% partner discounts on food, beverages, and merchandise.
* Discounts with local and national retailers through Perks at Work platform.
* Life assurance.
* Interest-free Home Sweet Loan to help with rental deposits.
* Free 24/7 Employee Assistance Programme for you and your family.
* Recognition schemes and monetary awards for long service and customer/partner recognition.
* Great long-term career opportunities in store and support center.
What is our process?
Application > CV review > first stage interview > second stage interview > offer and onboarding
Equal Opportunity
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
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