Join to apply for the Retail Sales Assistant role at Richer Sounds. Richer Sounds is the UKs leading Hi-Fi, Home Cinema and TV specialist and one of the largest employee‑owned businesses in the UK. This full‑time position is located in our Weybridge store.
Role Responsibilities
* Interact with customers in-store and over the phone or via email, providing legendary customer service and ensuring enquiries and purchases are handled professionally.
* Conduct free on‑site surveys after the probationary period, visiting customers in their homes, workplaces or other locations – often coordinating with multiple departments, third parties and the latest home‑automation technology.
* Maintain the store’s cleanliness and organization, keeping the shop floor welcoming and the stockroom properly arranged.
* Develop in‑depth product knowledge to answer technical queries and advise customers.
* Manage time efficiently to prioritise tasks and meet sales targets.
* Move stock and adjust displays, which may involve stairs and heavy lifting.
* Work five days in a 7‑day week, including Saturdays and Sundays.
Who We Are Looking For
* Demonstrated enthusiasm for legendary customer service.
* Interest and willingness to learn about audio‑visual technologies.
* Strong communication skills, able to tune into customer needs and apply upselling techniques.
* Well‑presented, approachable, confident and attentive to detail.
What can we offer you?
* Access to holiday homes across the UK and Europe at subsidised rates.
* Colleague discount on products, including friends and family discount.
* One extra holiday day for your birthday each year.
* Long‑service awards and a suggestion scheme with monetary rewards.
* Participation in an Employee Ownership Trust, receiving a share of profits after 12 months of service.
* Enhanced maternity and paternity leave.
* Contribution towards Benenden private healthcare.
* Various company contribution schemes: gym memberships, eye, dental and hearing tests, shoulder/back massages, etc.
* Cycle‑to‑work scheme.
* Cash incentive for colleagues who quit smoking.
* 50% contribution to Headspace and other mental‑health applications.
* Extra day off to accompany a child on their first day at primary/secondary school.
* Sickness benefit scheme.
* Contribution to course or exam fees relevant to the job.
* Low‑interest loans.
* Take‑your‑pet‑to‑work scheme (restrictions apply).
Additional Information
Benefits are subject to a period of service – some are available only after 6 or 12 months. Offer is conditional upon providing a valid UK right‑to‑work document(s) and a DBS check.
Location: Weybridge, Surrey, United Kingdom – Senior level: Entry level – Employment type: Full‑time – Job function: Sales and Business Development – Industries: Retail.
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