Customer Service Administrator – Oxalis Logistics UK
Our Customer Service Administrators play a key role in our client interface. The role requires delivering an excellent level of customer service and an administrative background to support our planning and dispatch teams.
Key Duties & Responsibilities
Navigate our planning system and customer relationship management systems to find information and provide prompt responses to client queries, including investigation and resolution of complaints. Interact with senior managers and over 1,800 customer sites. Respond to telephone, email, and SMS queries, fully document how these were resolved, ensuring communications are handled accurately, professionally, and timely. Receive and input information into our planning system, reconcile products loaded vs. products delivered, and investigate discrepancies.
Hours Of Work
Approximately 37.5 hours per week covering days and weekends; 4 on 4 off rota comprising 2 early shifts (05:30‑16:30) and 2 late shifts (10:00‑21:00).
Our Ideal Candidate
* Confident and friendly telephone manner and ability to liaise with people at all levels of our organisation, including customers.
* High level of attention to detail and organisational skills.
* Team player who can work to individual and shared deadlines.
* Proficient in IT, particularly Microsoft Office – Outlook and Excel.
* Ability to work a shift pattern covering mornings, evenings, and weekends.
* Flexible in working hours, with the ability to cover shifts when required.
* Strong communication and interpersonal skills, and ability to build effective working relationships.
* Live within a commutable distance.
* Experience working in a fast‑paced customer service/call‑centre environment.
* Knowledge of UK geography (desired but not essential).
* Knowledge of WinDMS (desired but not essential).
* Understanding of Drivers Hours Regulations (desired but not essential).
* CPC qualified, or hold other transport industry qualifications (desired but not essential).
* Experience working in the transport industry (desired but not essential).
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