Job Description
Job Title: 1st Line Support Desk Analyst
Department: Service Delivery
Location: Hampton Wick Office
Reports To: Support Team Leader
Contract: Type Permanent
Contracted Hours/Days: 5 days/37.5 hours per week
Salary: £30,000
About Us
At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in Europe, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence spanning over 40 countries, our mission to make a positive impact continues to gain momentum.
Purpose
· To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s
· To provide support to our UK customers as well as our international partners, working closely with support teams in Europe, US & Asia
· To contribute to ad hoc projects and regularly provide status update reports to management.
· Demonstrate a basic unders...