Assistant Housing Officer
📍 Location: Oscott Gardens Homeless Centre (Perry Barr, West Midlands)
💰 Pay: £12.60 per hour
📅 Contract: 3 months plus possible extensions
MUST HAVE ACTIVE ENHANCED DBS ON UPDATE SERVICE
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.
We are seeking a reliable and motivated Assistant Housing Officer to join our team on a temporary basis. This is an excellent opportunity for someone with strong organisational skills and the ability to manage their workload effectively.
You will support families within the homeless centre to secure permanent accommodation.
Key Responsibilities
Tenancy Support & Resident Engagement
Deliver a high-quality, person-centred TA tenancy support service.
Issue licence agreements, complete resident inductions, and facilitate group meetings.
Support residents to access services identified in their Personal Housing and Move-On Plans.
Make referrals, help residents build support networks, and encourage engagement in community activities.
Provide housing and homelessness advice to enable timely and successful move-on.Income & Tenancy Management
Process Housing Benefit/DHP forms and liaise with finance colleagues to reduce rent arrears.
Monitor and record income in line with agreed procedures.
Manage tenancy breaches, issuing warnings appropriately and escalating serious issues.
Attend court evictions when required and support TA suitability review processes.Void & Building Management
Manage void rooms to ensure units are ready for immediate placement, including inspections, repairs, inventories, and occasional cleaning/bed making.
Ensure the homeless centre maintains sufficient capacity to accommodate urgent placements.
Report maintenance issues, arrange emergency repairs, and monitor health & safety standards.Safety, Safeguarding & Compliance
Ensure the safety and security of residents, visitors, and staff, including managing building access and sign-in systems.
Report safeguarding concerns and health & safety risks.
Carry out routine fire tests, risk assessments, and building inspections.
Follow Council and legislative requirements, including Data Protection, Health & Safety, and safeguarding duties.About You
Able to use your own initiative and work with minimal supervision.
Strong time management and organisational skills.
Good communication and interpersonal abilities.
Previous experience in housing, property management, or a similar role is desirable but not essential.Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.
If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!
Red Snapper Recruitment is a member of the Red Snapper Group.
The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.
The Red Snapper Recruitment Group is an equal opportunities employer