Posted: 4 May
The role
Service Coordinator (Engineering / Field Service)đź“Ť Aylesbury (Hybrid)
💷 £28,000 – £30,000
đź•’ Full-time, Permanent
The RoleWe are seeking an experienced Service Coordinator to join a busy after-sales service team within a leading engineering/lift solutions business.
You will be responsible for scheduling engineers, coordinating maintenance and breakdown work, and ensuring high levels of customer service and SLA compliance.
This is a fast-paced role acting as the key link between customers, engineers, and internal teams.
Key Responsibilities- Schedule engineers for planned maintenance, inspections, and breakdowns
- Allocate work based on skills, location, and availability
- Manage emergency callouts in line with SLA requirements
- Optimise daily engineer routes and workloads
- Handle customer enquiries via phone and email
- Provide updates on appointments, delays, and service changes
- Maintain accurate records on service systems
- Support compliance and inspection scheduling
About You- 2+ years’ experience in scheduling, dispatch, or service coordination
- Background in field service, engineering, FM, or technical support preferred
- Strong customer service and communication skills
- Ability to work well under pressure in a fast-paced environment
- Strong IT skills (MS Office / scheduling systems)
- Logical thinker with good organisational ability
Benefits- £28,000 – £30,000 salary
- Hybrid working (Aylesbury office + flexible working)
- 25 days holiday + bank holidays
- Pension scheme
- Training and career development
Working Pattern- Monday to Friday, 37.5 hours
- Core hours 8am–5pm
- Occasional on-call rota
