Credit Controller
Location: Uxbridge - Hybrid 2 days from home 3 in office
Reporting to: Credit Control Supervisor / Credit Control Manager
The Role
We are looking for an experienced and proactive Credit Controller to join our finance team. Reporting to the Credit Control Supervisor / Manager, you will be responsible for managing the collection of invoices within agreed payment terms, producing accurate reconciliations, and resolving invoice queries, some of which will be complex in nature.
This role plays a key part in ensuring efficient and accurate financial operations while maintaining a high level of customer service and adhering to company policies and procedures.
Key Responsibilities
Managing a portfolio of customers with annual revenues of up to £25m across specific companies within the Caretech Group
Proactively chasing outstanding invoices via phone, email and customer portals to reduce debtor balances and debtor days
Ensuring monthly cash collection and overdue debt KPIs are achieved
Providing Senior Management with regular updates on queries, invoices and payments
Producing and maintaining accurate aged debt reports, including clear commentary on overdue balances and outstanding issues
Resolving complex rate and split-funded billing queries by referring to agreements and working closely with internal teams including Billing, Regional Finance and Operations
Reconciling and allocating unallocated cash and credit note balances in a timely manner
Building and maintaining strong relationships with internal and external stakeholders
Developing a good understanding of customer operations to support timely payments and adherence to terms
Assisting with internal and external audit requirements as required
Ensuring GDPR is fully understood and applied when handling customer data
Personal Attributes
Aligned with our core values: care, honesty, openness, drive and commitment
Able to work to deadlines, prioritise effectively and remain professional under pressure
Highly organised and methodical
Adaptable and comfortable working in a fast-paced, dynamic environment
Excellent communication skills with the ability to liaise confidently with stakeholders at all levels
A strong team player with a collaborative mindset and willingness to support colleagues
Experience & Skills – Essential
Proven experience in credit control and sales ledger processes, including allocations, postings, journals, debits and credits
Intermediate Excel skills (including Pivot Tables, formulas, VLOOKUP and conditional formatting)
Demonstrable experience producing accurate and timely reconciliations
Experience managing large and complex ledgers
Strong communication skills with a track record of building effective customer relationships
Experience & Skills – Desirable
CICM or AAT qualification (or working towards)
Experience within NHS or public sector credit control
Strong problem-solving and analytical skills
Excellent time management and interpersonal skills
Please note: this job description may be subject to change as the role continues to evolve