Service Lead – Laboratory Services
Location: Macclesfield
Contract: Permanent
Our client is seeking a Service Lead to oversee the day‑to‑day operational management of an on‑site laboratory services team. This is a permanent role based in Macclesfield, responsible for delivering high‑quality stock management and laboratory support services within a regulated scientific environment.
The Service Lead will provide leadership, ensure compliance with health and safety and quality standards, and act as the primary interface between the service team, key stakeholders, and the scientific community.
Key Responsibilities
* Lead and manage a team of 5–10 laboratory support associates, setting priorities and ensuring delivery of daily activities
* Provide line and performance management, including coaching, development, and performance reviews
* Ensure full compliance with Health & Safety, GMP, and local site requirements
* Act as the main point of contact for laboratory services, handling enquiries and service issues professionally
* Support development, implementation, and reporting of KPIs and SLAs
* Plan and deploy team resources effectively to meet operational demands and encourage skill development
* Drive continuous improvement initiatives, identifying efficiency and cost‑saving opportunities
* Prepare and review metrics, reports, and service data to support performance improvement
* Maintain, review, and update SOPs, training records, and compliance documentation
* Conduct regular service audits, risk assessments, and safety reviews
* Work collaboratively with other service leads, managers, and stakeholders to share best practice
* Ensure all training is completed on time and records are kept up to date
* Identify, act upon, and report any deviations from agreed procedures or quality standards
About You
* Proven experience in team leadership or service management, ideally within laboratory, scientific, or regulated environments
* Strong working knowledge of Health & Safety, quality systems, and compliance requirements
* Experience managing KPIs, SLAs, and performance metrics
* Excellent organisational and planning skills, with the ability to manage multiple priorities
* Confident communicator, able to engage with scientists, suppliers, and senior stakeholders
* Proactive, solution‑focused mindset with a track record of driving operational improvements
* Comfortable working both strategically and hands‑on as part of a wider lab support team
Why Join?
* Permanent opportunity at a major scientific site in Macclesfield
* Leadership role with visible impact on service quality and operational performance
* Opportunity to develop teams, shape processes, and implement improvements
* Collaborative, science‑driven working environment
EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information.
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