Overview
Customer Service Team Leader - part time role at Bill Truran Productions LLC. The position is based in Alfreton and is 3 days a week in the office.
Responsibilities
* Provide day-to-day management, motivation, and guidance to the Customer Service Team, promoting a culture of continuous improvement.
* Act as the key link between customers and internal departments, including Sales, Credit Control, Logistics, and Product Scheduling.
* Oversee the timely, accurate, and efficient processing of customer orders while maintaining the live order book.
* Monitor customer deliveries to prevent issues and ensure prompt resolution of all customer enquiries.
* Manage customer complaints, product returns, credit notes, and invoice queries efficiently and professionally.
* Lead and support major improvement projects under the direction of the Customer Support Manager to enhance processes and service delivery.
* Maintain and update departmental process and procedure manuals.
* Contribute proactively to team meetings, objectives, training, and organisational projects.
Qualifications
* A highly motivated, confident self-starter with a positive, outgoing attitude.
* Previous experience in leading a team within a customer service environment.
* Strong leadership and team management abilities.
* Excellent problem-solving skills and attention to detail.
* Resilient, tenacious, and able to prioritise a busy workload effectively.
Benefits
Free onsite parking, enhanced company pension, and excellent opportunities for career development.
Job specifics
* Seniority level: Mid-Senior level
* Employment type: Part-time
* Job function: Customer Service
* Industries: Administrative and Support Services
Note: This description reflects the role details as provided and retains legally required EEO statements where applicable.
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