Job purpose:
The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and ultimately you will be working with our clients/tenants on a regular basis. So it's important you are approachable and ultimately love speaking to people and building relationships. In addition to the above the role will involve administrative duties, so we're looking for applicants who have administration experience in a working capacity. What you'll be doing:
1. Delivering a positive Customer Experience within the building
2. Build lasting, long term, professional relationships with customers
3. To be the first point of contact for all customers and visitors in the building
4. Support and facilitate events and meetings within the building
5. Facilitate new customer viewings to support the sales process
6. Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
7. Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
8. Collate all customer intelligence and update systems accordingly to support sales and retention
9. Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
10. Be a role model to promote wellbeing in the workplace
11. You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
12. Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time
What are we looking for?
13. Administrative experience - proficient in Excel, Word and email correspondence
14. You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
15. We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
16. Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
17. You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
18. Skills and experience in hospitality, retail or other service sectors
19. Able to maintain high levels of energy and positivity throughout the day
What will you get?
20. An opportunity to work with a friendly, passionate and experienced team
21. Ability to contribute towards the growth of the company and its direction
22. An exciting place to work and a challenging role, full of opportunity and new experiences
23. Opportunities for progression in a growing company
On top of the salary advertised you will be entitled to a number of benefits including;
24. 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
25. 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
26. Sabbatical of up to 12 months so you can take a career break after five years with us
27. Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer private healthcare cover on an opt in basis too
28. Life assurance cover for all colleagues
29. Up to 8% matched pension scheme
30. Discounts & cashback at leading retailers
31. Enhanced maternity / shared parental leave - 26 weeks fully paid leave
32. Interest free learning loans to help you develop new skills