Job Description
This is a lovely role for a SWEDISH OR Norwegian speaker who likes customer care (basically it’s sales admin support) and is located around the READING area. There will be full training provided in this position and plenty of opportunity to grow your responsibilities and move up in the organisation if you have a talent for looking after customers. The company is within the automotive sector and you will deal with plenty of classic inbound calls but is also a lot more varied, as you will be organising deliveries and liaising with a warehouse. The team you will be joining is award-winning and really cares about its customers and you will be expected to take your time with each call, listen to the caller and make helpful suggestions about products and generally be very supportive. There is a high admin content in this role which makes it much more interesting that a straight forward customer care role, and the team is friendly and warm.
Job Title: Swedish or Norwegian Speaking Customer Support Specialist
Sector: Automotive
Language Requirement: Fluent Norwegian OR Swedish
Salary: to £31,000 plus excellent benefits
Location: Reading (Hybrid work available after training)
Working Hours: Monday to Friday, 9:00am – 5:30pm
About the Company:
Huge US business within technical and automotive, The company creates nifty gadgets that are used globally and are very exciting and innovative products to work with. You will get full training so that the advice that you give is a genuine solution to a problem. The team is international and very well thought of within the business.
The Role:
You will support car dealerships in Sweden and Norway and will be the frontline representative of the company. This is an inbound role
Responsibilities:
* Respond to incoming phone and email in a caring a nurturing way
* Use excel to track deliveries and arrange collections
* Log customer queries
* Advise on products
* Help customers navigate the various products
Skills:
* Fluent Norwegian or fluent SWEDISH .
* Previous sales admin support or customer care experience gained in an office environment (Min1-2 years)
* Based locally in Reading