Sandwell Metropolitan Borough Council,
The role is key within the CCBU payments section to support the team to ensure payments are made in a timely manner. The role requires the post holder to investigate and resolve queries and this may involve contacting providers and social care teams. The team make approximately £12m in payments per month, to the care providers on behalf of social care teams. Processing payments daily, receiving returns that are checked to the approved service on the system and recording actual activity with the system to ensure the sum to be paid is correct. The team work to timetabled schedules over the month that are staggered to enable a small team to be able to process and make a timely payment.
Responsibilities
* To undertake payments and raise invoices for people accessing social care services
* To check invoices and payment schedules for providers and deal with queries
* To undertake financial assessments for people accessing social care services via telephone or in person and assist with all elements of income collection as required
* Deal with customer/provider queries via telephone, in person or email as required
Qualifications and Skills
* Experience of working in a payments and/or charging service (ideally in the public sector), finance background essential
* Ability to work with figures accurately and quickly
* Ability to use and interrogate general ledger systems, and good use of Excel and Word
* Ability to use computer systems
* Experience of dealing with people and organisations in person, by telephone and in writing
* To be able to take and receive calls and communicate confidently and professionally over the phone or in person with service users
* Well-developed customer service skills
* 4 GCSE's grade A to C including English Language and Mathematics (or equivalent qualifications)
Contact & Application
For an informal discussion, please contact Deb Hathaway on 07387 525818 or email on deb_hathaway@sandwell.gov.uk.
Closing Date: 26 May 2026
Please submit a CV and supporting statement on how you meet the criteria in the personnel specification to deb_hathaway@sandwell.gov.uk before the closing date. Please also provide your full employment history including any education or employment gaps.
We reserve the right to close vacancies before the advertised date if we receive a large number of applications. We advise you to submit your CV as soon as possible.
For more information about working for Sandwell Council and our recruitment process, visit https://www.sandwell.gov.uk/counciljobs.
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