Sales Support – Customer Services
Ellesmere
£27,000 - £31,000 DOE
Mon – Fri – 8.30 – 5.30, 1 in 2 or 1 in 5 Saturday mornings 9.00 – 1.00
My client is a third-generation family-run manufacturer, importer, and retailer with a proud 25+ year history at their Head Office. With seven extensive display centres and plans for further growth, they are passionate about delivering quality products and outstanding customer service.
Based in Ellesmere, this is a key role within the growing Sales and customer team, where the right candidate will play an important part providing outstanding customer services and support to the sales executives.
Key Duties
* Act as the first point of contact for all customer enquiries – via telephone, email, webchat, online enquiries or in person
* Take ownership of each enquiry from first contact through to resolution
* Accurately record all customer data, and follow up all actions promptly
* Liaise with internal departments, maintain accountability for query resolution
* Provide excellent customer service to all customer both Trade and Retail
* Support Sales Executives by following up enquiries and document on CRM
* Assist customer with Product advice, quotations and general support
* Process customer orders
* Book deliveries
* Occasionally assist with Order picking
Essential Experience
* Previous experience in a similar, ideally fast paced role
* Clear and professional communication skills – both written and verbal
* Ability to deal with customers face to face during busy periods
* High level IT skills with CRM and order processing skills
* Self-motivated, proactive and team orientated
* Friendly and customer focussed
* Excellent time management and calm under pressure
* Driving license due to location
To apply for this role please contact Sarah Dyehouse at Anderson Scott Solutions