Overview
Join to apply for the Service Improvement & Insights Officer role at Guildford Borough Council.
Appointment Type Permanent Position; Full Time/Part Time Full-time; Job Category Housing; Hours 37; Location Millmead House, Millmead, Guildford GU2 4BB; Salary Grade 5 - £35,593 to £41,110; DBS Security Clearance Level Required: Not Applicable; Closing Date 10/10/2025; Ref No 10983.
We are looking for a motivated and detail-oriented individual to join our Service Improvement Team as a Service Improvement & Insights Officer. This role helps deliver high-quality housing services by driving continuous improvement, ensuring compliance with housing standards and putting customer insight at the heart of what we do.
Responsibilities
* Research best practice, support policy and process development, and provide clear and accessible performance information.
* Contribute to tenant engagement activities and analyse sector guidance and government policy.
* Help shape improvement initiatives that make a real difference for residents and communities.
* Collaborate with colleagues across the council, tenants, and external partners.
Qualifications and skills
* Strong analytical, research and communication skills.
* Passion for housing, public services and delivering positive outcomes for tenants.
* Ability to work collaboratively in a team and with external partners; a commitment to professional wellbeing and continuous learning.
About Guildford
Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. It is a thriving market town with excellent transport links, including London reachable by train in about 30 minutes.
We are an equal opportunity and Disability Confident employer and value diversity. All employment decisions are made on qualifications, merit and business need. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to share this commitment. We have robust systems for the safe recruitment of staff and volunteers.
Notes
We are not including boilerplate or site-only notices; this description focuses on the role responsibilities, requirements and the organisation’s commitment to equality and safeguarding.
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