VodafoneThree - Client Support Specialist
Business Area: Local Vodafone Business Unit
Posting Country: United Kingdom
Full Time / Part Time: Full Time
Contract Type: Permanent
Location: Farnborough, London or Newbury (Hybrid)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday
Hybrid
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
What you’ll do
* Act as the operational backbone of the function, providing governance, planning and reporting.
* Attend client and internal meetings alongside the Head of Client Services to ensure we are tracking and managing customer excellence and delivery oversight across client programmes, ensuring work is prioritised, risks are managed and outcomes are delivered to a high standard.
* Prepare the Head of Client Services for internal, external, and executive forums by working with the Client Services team and Defence & Secure Office.
* Provide day‑to‑day operational and support to the Client Services Leadership team, enabling them to focus on client engagement and service delivery.
* Support planning and coordination of client initiatives, service improvements and change activity.
* Act as a central point of contact for governance, reporting and process alignment across client accounts.
* Proactively collaborate across functions to coordinate and support delivery of the Defence Action Plan, ensuring alignment from planning through execution.
Who you are
* Able to obtain and maintain Developed Vetting clearance (DV).
* Experienced in a Business Management, PMO or operational role within a client‑facing or service‑based environment.
* Highly organised, comfortable working in a fast‑paced environment, with excellent attention to detail and the ability to manage multiple priorities.
* Confident communicator, able to engage credibly with senior stakeholders and client‑facing teams.
* Data driven, with experience producing reports, dashboards and insights to support decision making.
* Expert proficiency in Microsoft PowerPoint, Word, and Excel.
Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top‑notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.com/uk/applying-to-us/ ) for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
#J-18808-Ljbffr