Social network you want to login/join with:
Client:
MRJ Recruitment
Location:
Manchester, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
Length of contract: 5 months
What will your role be?
* Working closely with Product Manager and Business Analysts to recommend and agree CRM technological solutions to meet our business requirements.
* Being pro-active in suggesting improvements to the configuration of the system, or new tools or ways of working.
* Perform daily administration of Salesforce Sales and Service Cloud platforms, managing user accounts, generating reports and dashboards, automating processes, and handling routine tasks to ensure seamless system operation.
* Chairing Salesforce Architectural Design Authority (ADA).
* Working with other members of the Salesforce Design Authority and wider teams to determine plans and execute the best strategy.
* Create and maintain documentation on processes, policies, application configuration and help/training related materials for users as new applications are developed.
* Accountability for the definition, creation, and maintenance of the Salesforce Reference Architecture.
* Mentoring and coaching team members including Junior and Senior Admins.
* Maintenance of Salesforce Sales and Service Platform.
* Hands-on configuration including but not limited to reports, page layouts, flows, Process Builders, workflows, validation rules, create and maintain custom objects, record types, object relationships, standard and custom fields.
* Provide day-to-day end-user support for Salesforce including case/incident resolution, dashboard creation, end-user support, and overall support.
* Working within schedules and deadlines to agreed business priorities.
What will you offer?
* Experience with Salesforce Service Cloud is preferred, although knowledge of other Salesforce products (i.e. Pardot & Marketing Cloud) would be great and a willingness to learn new things is essential.
* Salesforce Administrator Certification (essential)
* Salesforce Service Cloud Certification (nice to have)
* Strong understanding of Salesforce best practices and functionality.
* Proven experience in designing solutions on a Lightning platform.
* Excellent organisational skills, with the ability to multi-task and work to deadlines under pressure.
#J-18808-Ljbffr