Job Description
Customer Relations Manager - On site and Office
Your new companyYou'll be working for a property development and building company travelling to sites within the Bristol and Bath area.Your new roleYou'll be acting as a key point of contact for the customer relations team, providing support and knowledgeable solutions to resolve customer queries. Duties are as follows:
* Conduct pre-completion home inspections to ensure quality and consistency.
* Manage customer defects, including complex and high risk issues, through to resolution.
* Liaise with site teams, subcontractors, and partners to drive improved customer outcomes.
* Attend customer homes, identify issues, resolve complaints, and support the warranty journey.
* Analyse trends, report issues, and support continuous improvement across departments.
* Represent company values while supporting satisfaction targets at survey stages.
What you'll need to succeed
* Construction/housebuilding background with strong customer issue resolution experience.
* Ability to work across multiple teams while maintaining accurate records and high standards.
* Excellent communication, analytical and relationship building skills.
* Proactive, detail focused mindset with strong decision making capability.
* Confident IT skills (Excel, Word, Outlook) and excellent time management abilities.
* Full driving licence and willingness to travel.
What you'll get in return
* Competitive salary, annual bonus and choice of company car/car allowance.
* Up to 39 days annual leave plus bank holidays and 2 volunteering days.
* Private medical insurance and enhanced family friendly leave.
* Competitive pension scheme and life assurance at 4× salary.
* Access to share save schemes, rewards portal and salary sacrifice benefits.
* Christmas shutdown and a supportive, values driven working environment.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4784354