Service Coordinator
Location: Caerphilly
Salary: £30000
Hours: Monday to Friday | Office-Based | 08:30–17:00
We are currently looking for a proactive and well-organised Service Coordinator to join a busy and fast-paced team. This role would suit someone who enjoys coordinating people, processes, and communication while delivering a high level of service.
Key Responsibilities:
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Act as a key point of contact for clients, engineers, suppliers, and subcontractors
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Manage inbound calls and emails in a professional and efficient manner
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Provide regular job updates and progress reports to customers
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Maintain accurate and up-to-date system records
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Plan, schedule, and monitor daily workloads for engineers
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Book appointments for smaller contracts and ad-hoc works
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Complete helpdesk administrative tasks, including processing orders and spare parts
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Raise purchase orders for suppliers and subcontractors
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Produce accurate invoices for completed works
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Monitor KPIs and support SLA performance
What We’re Looking For:
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Previous experience in a similar coordination or FM environment is desirable
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Good understanding of scheduling, workflows, and service delivery
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Strong organisational and communication skills
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Confident using office systems and scheduling software
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Ability to prioritise workload and work well under pressure
Please get in touch or send your CV for more information