Job Description
As the most senior member of the Wellness Team, you’ll guide Wellness Hosts in delivering an exceptional experience to colleagues using our fitness and wellness facilities. You’ll ensure the space is safe, welcoming, and digitally enabled, while overseeing daily operations, compliance, and engagement activities.
Key Responsibilities
- Ensure health and safety regulations are upheld across all wellness services.
- Manage digital wellness platforms and CRM systems for bookings and memberships.
- Promote wellness offerings creatively through on-site and digital engagement.
- Provide technical support for fitness equipment and digital solutions.
- Oversee administrative duties and report regularly to management.
- Respond to reactive maintenance needs and ensure timely resolution.
Professional and Personal Competencies/Qualifications
- Experience in a high-end, customer-facing role.
- Technically confident with digital fitness tools and Microsoft Office (intermediate/advanced).
- Organised, proactive, and able to work independently.
- First aid certified (or willing to be trained).
- Comfortable lifting up to 25kg.
- Passionate about health, wellbeing, and continuous improvement.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.