Overview
Restaurant Team Member at Tim Hortons UK & Ireland Ltd.
Location: NE38 7RW
Salary: Hourly paid
Job Type: Full-time & Part Time available
Responsibilities
* Welcoming every customer with a smile and being genuinely friendly at all times
* Delivering fast, friendly and accurate service to all customers
* Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
* Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
* Carry out temperature checks and record as per company process
* Complete daily and weekly cleaning schedules as per cleaning chart
* Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
* Adhering to restaurant performance standards for crew stations and as per shift manager directions
* Being aware of the goals and targets of the restaurant to contribute towards achieving them
* Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
* Report all work related near misses, injuries and illnesses as soon as possible
* Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed
Qualifications / Requirements
* Positive team player with previous customer service experience in a dynamic, fast-paced environment
* Excellent communication skills with a strong focus on the customer
* Flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends)
We offer an hourly rate in line with National Minimum Wage and opportunities to grow with the company.
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