We’re looking for an organised, relationship-driven, Mandarin speaking Assistant Customer Experience Manager on a 12-month FTC with super-high standards – making sure every Mount Anvil home is ready for handover, so our customers’ first day feels effortless.
In this role, you’ll be a key part of our growing Customer Experience team as two major London schemes – One Clapham Junction and Byng Street – reach their completion phases. You’ll join the team at Clapham first, then move to Byng Street. You’ll coordinate the end-to-end process that turns a unit into a home, working with on-site teams, Lettings, Managing Agents, furniture suppliers, and snaggers to keep everything on track. From booking appointments and tracking inspections to registering properties, sending concierge emails, and updating Salesforce, you’ll keep every detail moving. You’ll reply to all stakeholders the same day, support our world-class NPS, and gain exposure to teams across Site, Sales, and Interior Design. You’ll report into Laura (Head of Customer Experience) and join a supportive team that knows the importance of clear communication and plate-spinning with precision.
You’ll have at least 12 months’ customer-facing experience – ideally from construction, a housing association or a main contractor background, though hotel, motor, or retail industry backgrounds are also welcome. Competence with online data or booking systems is essential; Salesforce experience is a great extra. You’re calm under pressure, firm but fair with suppliers, respectful with customers, and above all else – organised.
Ours is a high-performance culture. High performance here means proactively contacting 100% of stakeholders to keep completions on track, aligning diaries for key inspections, keeping a laser focus on detail while juggling competing demands and keeping timely promises to our customers, agents and third parties.
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