QA Customer Support
* Job Title: QA Customer Support
* Location: Wythenshawe
* Salary: c£36,000
* Shift: Days
* Industry: Plastic Manufacturing
We are working with an industrial engineering company based in Wythenshawe. They are recruiting for a QA Customer Support to join their team on a Days Shift.
Key Responsibilities include:
* Engage with internal and external customers, engineering, tooling, production, operations, and other relevant stakeholders to address internal and external non-commences, concerns and complaints
* Lead problem resolution for system, process, and product issues and subsequent implementation of containment actions
* Able to determine root cause analysis and ensure effective implementation of corrective and/or preventative actions
* Preparation of 8D reports
* Perform internal audits in line with annual audit plan, delivering robust internal processes that are fit for purpose and drive high standards
* Assist with the implementation, maintenance, monitoring and evaluation requirements within the business system including supplier quality management
* Train teams and individuals effectively on quality procedures, ensuring compliance to best practices across the business functions
* Provide instructions for successful implementation of process changes, including system, supplier, customer, engineering, and internal business changes
* Monitor changes and their results
...