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Program support manager

Birmingham (West Midlands)
Practicus
Support manager
Posted: 2 March
Offer description

We are seeking highly motivated Programme Delivery Support Specialists to support operational improvement programmes within various NHS Acute environments across the Midlands. Working as part of a programme team embedded on site, you will provide analysis, reporting, and PMO support to help deliver measurable performance improvements at pace.


There are multiple opportunities, commencing in March for 4 to 5 month contract duration.


Key Responsibilities

* Lead analysis of data to provide intelligence and demonstrate performance improvements, including practical use of Microsoft Excel to produce tables and graphs
* Assist in delivering programme outcomes using established methodologies and tools, including programme trackers, highlight reports, and test-and-learn documentation
* Provide project support to the programme team and improvement governance meetings as required
* Track progress against programme phases and project milestones using programme trackers
* Produce reports and draft slide decks on behalf of the programme team
* Plan and organise your diary and those of team members to support programme delivery
* Support adherence to programme governance processes, including regular team huddles and weekly meetings
* Ensure all activities and milestones are supported by appropriate evidence and stored correctly
* Build effective relationships with programme teams and client stakeholders, contributing to discussions and meetings
* Undertake administrative duties to support the programme and wider team
* Respond in a timely manner to ad-hoc requests for information or documentation


Requirements

* Essential: Experience of operational improvement programmes within NHS Acute environments
* Excellent team-working skills, with the ability to work both collaboratively and independently
* Strong verbal and written communication skills, including producing clear presentations
* Experience analysing data to support improvement initiatives
* Proficiency in Microsoft Word, Excel, and PowerPoint
* Strong organisational skills, including diary management
* Ability to work under pressure, meet strict deadlines, and operate autonomously when required
* Adaptability and resilience to changing pressures and priorities
* Willingness to work on client sites approximately 80% of the time (depending on programme needs)


What we’re looking for

Proactive, detail-oriented individuals who thrive in fast-paced environments and are passionate about delivering tangible improvements in healthcare performance.


These roles are OUTSIDE IR35.

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