Purpose:
The Supervisor will lead their departmental team to ensure delivery of excellent service to our customers on a daily basis through execution of all work to plan. Working effectively with the wider warehouse team to support the smooth running of the operation and to manage the day to day running of the e-commerce returns process. Covering under the roof processing and ensuring scanning compliance at point of delivery
Main areas of accountability
1. To ensure that all returns work is prepared to agreed productivity levels, quality standards and agreed customer SLAs.
2. Provide detailed returns reporting to Hub Management.
3. To drive productivity and quality within the departmental team.
4. Direct team members to ensure all tasks are completed as required on each shift.
5. Monitor & manage the performance of team members.
6. Monitor and report all Sickness and Absence on daily / week...