Job Description
Key Account Manager (UK Retail)
Location: Farnham, Surrey (Hybrid – regular travel to Greater London & Surrey HQ)
Salary: Up to £50,000 per annum
Hours: 37.5 hours per week/Monday–Friday
We’re looking for an ambitious and commercially driven Key Account Manager to join our growing team based in Farnham. This role will be responsible for managing and expanding retail partnerships across the Health and Pharmacy channels, operating at both national and regional levels, with a strong focus on Greater London.
You’ll play a key role in delivering profitable growth by building strong customer relationships, developing Joint Business Plans, and driving promotional and activation activity aligned with brand and commercial strategy.
Key Responsibilities;
1. Work closely with the Head of Retail and internal cross-functional teams to deliver the retail and channel strategy across Health and Pharmacy accounts
2. Translate strategic objectives into clear and actionable account plans to support category growth and commercial performance
3. Lead the development, negotiation, and delivery of annual Joint Business Plans (JBPs) with key national and regional partners
4. Identify and onboard new retail partners in line with channel strategy and geographic priorities
5. Build strong commercial proposals and business cases to secure distribution and new listings
6. Develop long-term relationships with key decision-makers across buying, commercial, and operational teams
7. Act as the primary contact for your accounts, providing consistent, best-in-class account management
8. Plan and execute promotional calendars and in-store activation programmes aligned to retailer and brand objectives
9. Analyse promotional performance, sales data, and ROI to improve future activity and shopper engagement
10. Deliver regular account reviews, forecasting, and performance reporting to both internal stakeholders and customers
About You You’ll be a confident account manager with strong commercial instincts, proven negotiation skills, and experience delivering retail growth.
Essential experience includes:
11. Minimum 2+ years’ experience at Key Account Manager or National Account Manager level
12. Proven success managing and growing national and/or regional retail accounts
13. Strong experience developing and delivering Joint Business Plans (JBPs)
14. Experience working with major UK health and pharmacy retailers
15. Demonstrable capability in promotional planning and trade activation
16. Strong analytical ability, using sales, market, and shopper data to drive insight-led decisions
How to Apply If you’re ready to take the next step in your retail account management career and want to play a key role in driving growth across the UK Health and Pharmacy market, we’d love to hear from you.
Apply now with your CV and a short cover note outlining your relevant experience.
Inclusion Statement:
Outsource UK is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. You'll receive fair consideration for your application regardless of your race, religion or belief, gender, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age.
We’re proud Corporate Members of the Hidden Disabilities Sunflower. If you need any adjustments at any stage - from application to interview or in your new role - please let us know. We’re here to support you every step of the way.
We believe diversity of thought and background makes us stronger, and we welcome applications from people of all backgrounds and life experiences.