Overview
NSL, part of Marston Holdings Ltd, we\'re more than just "the parking people." With over 4,000 trained frontline staff nationwide, we support local communities by delivering expert parking and street management services - helping to create safer, cleaner, and more efficient environments.
Responsibilities
* Handle payments and advise the public on payment methods
* Respond to general enquiries in person and over the phone
* Maintain accurate records and ensure all admin procedures are followed
* Deliver excellent customer service to the public and internal team
* Enforcement Officer (Field-Based):
o Operate an ANPR vehicle to identify untaxed vehicles
o Clamp, remove or impound vehicles in line with procedures
o Complete all enforcement documentation (CLE2/6 condition reports, evidence photography)
o Liaise with DVLA, Police, VOSA, and other agencies
o Attend daily briefings and ensure all enforcement equipment is in working order
o Work flexibly across different locations and occasionally take on other duties as required
Qualifications
* Strong customer service and communication skills
* Computer literate and admin-savvy
* Confident working both independently and in a team
* Able to deal with conflict calmly and professionally
* Full UK driving licence required
* GCSEs (or equivalent) in English and Maths
Benefits
* Competitive pay
* Flexible staff benefits including retail discounts, travel offers, and health & wellbeing support
* Paid holidays including bank holidays
* Enhanced maternity & paternity packages
* Ongoing training and career development
* Work that genuinely contributes to your community
To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role apply online today and a member of the team will be in touch soon. We are an equal opportunity employer which means we will consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we\'re committed to creating an inclusive environment for all employees. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
Subject to eligibility criteria
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