The Compliance Monitoring Manager provides senior subject matter expertise within the Compliance Monitoring Team (CMT). This role leads complex reviews, strengthens monitoring methodology, and supports the Senior Compliance Monitoring Manager (SCMM) in delivering a risk-based Compliance Monitoring Plan (CMP). The manager delivers independent assurance against Financial Conduct Authority (FCA) rules, guidance, and conduct risk expectations, ensuring robust governance and the delivery of good outcomes for customers.
Main Duties
Shape and maintain the risk‑based CMP, using MI, regulatory themes, insights, and emerging risks to inform prioritisation.
Maintain accurate CMP data, KPIs, and documentation, highlighting delays, risks, or pressure points early and escalating where appropriate.
Lead end‑to‑end delivery of complex thematic or focused reviews, applying advanced regulatory knowledge to testing, analysis, and conclusions.
Produce clear, evidence‑based findings that articulate customer impact, root causes, and proportionate actions; agree actions with stakeholders and support follow‑ups.
Support short‑notice or priority reviews as required.
Ensure all review work reflects FCA standards, conduct risk requirements, and principles relating to foreseeable harm and customer outcomes.
Provide practical regulatory guidance and challenge to colleagues, promoting consistent best practice across the team.
Maintain strong, timely communication with stakeholders, ensuring consistent reporting and providing accurate inputs for governance forums.
Improve monitoring tools, templates, and methodologies to enhance clarity, consistency, and effectiveness.
Contribute to team learning, knowledge sharing, and the tracking and facilitation of agreed actions to ensure timely progress and resolution.
Essential Skills & Experience
Comprehensive understanding of FCA regulation and conduct risk expectations.
Proven experience in delivering complex monitoring or assurance reviews within a regulated environment.
Ability to identify and analyse customer harm, outcome risks, and determine underlying root causes.
Strong influencing and challenging skills when engaging with stakeholders.
Experience in improving monitoring methodology, tools, or processes to enhance compliance effectiveness.
Desirable Skills & Experience
Strong analytical capability – interprets MI and data confidently to draw insights, identify emerging risks, and influence priorities.
Coaching and capability‑building – develops others through clear guidance, constructive challenge, and support on regulatory understanding, test design, and evidence‑based reporting.
Broad General Insurance operations knowledge – understands how product, pricing, distribution, servicing, and claims processes link to customer outcomes and uses this to shape monitoring focus.
Resilience and independent working – operates autonomously, exercises sound judgement, and handles complex or challenging situations with confidence and clarity.
Please note - we may close this vacancy early if we receive lots of applications or business priorities change.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.