Job holders within this Group Profile provide administrative support to managers and frontline staff by undertaking transactional work in a particular area. The job holder is expected to be competent in their area of work. This non‑operational role may involve contact with prisoners depending on the area of work and has no line management responsibilities.
Typical Tasks
* Organise, produce and maintain accurate records for area of work
* Act as contact point for all communications to the team and prioritise and distribute communications to the appropriate person or relevant department in establishment
* Complete monitoring returns for area of work
* Input requisitions onto the finance database and process requisitions for defined area of work
* Coordinate any awareness sessions for area of work
* Prepare paperwork for checking by manager, conducting initial checks as required
* Correspond with relevant stakeholders and agencies to ensure that they are aware of information and that information is adequately shared
* Maintain and check establishment databases, manual filing systems and logs of information, responding within agreed timescales and producing reports as required
* Collate information relating to relevant Service Delivery Indicators (SDIs)
* Act as secretary to meetings as required including organising agenda, taking, distributing minutes and action points
Behaviours
* Changing and Improving
* Communicating and Influencing
* Working Together
* Managing a Quality Service
* Delivering at Pace
Training and Development
Job holders must complete specific training in their specialism once they take up post. An ability to fulfil all spoken aspects of the role with confidence through the medium of English or Welsh (where specified in Wales).
Equal Opportunities
The Civil Service is an Equal Opportunities Employer. All candidates are subject to security and identity checks prior to taking up post.
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