Job Description
Virgin Active have long committed to inspiring both new and current members to live an active life. There is a whole lot more to Virgin Active, there is a number of employees who work behind the scenes to support our clubs in delivering world class exercise experiences. We are looking for a Active Host to join our Team.
As Active Host, you will have excellent service, safety and standards will be at the forefront of your daily operation.
The role:
* Fully proficient in navigating operating systems and the administration required to record tasks.
* To create and drive a fun and effective engagement calendar to delightfully surprise our customers
* To have direct responsibility for all management duties in reception including ensuring your equipment and tools todo your job are in good working order
* As a host, your smile, professionalism, and personable manner, will be the leading behaviour every time a Virgin
* Active team member, learner, or external partner enters the building, or makes contact with the support office
* Building relationships at all levels will be the corner stone of this role.
* The standards, cleanliness and premium look and feel of the support office will be a key responsibility for you, aswell as everyone at the club. You will be proactive and proud to keep the club on brand.
What qualities does a Active Host need to join Virgin Active?
* Ensure the club telephony system is fully serviceable and correctly maintained at all times.
* Carry out the weekly banking process, including reconciliations to ensure that incomings and outgoings are inbalance and any discrepancies promptly accounted for.
* Provide reporting on Academy lead management & proactive solutions on how to further promote courses.
* Produce weekly support office people CSAT reports to analyse areas we are doing well, and areas our servicecould improve on.
* As an experience lead, opening and closing the support office, in addition to servicing weekend responsibilities attimes, will be a requirement.
* You will act as a member of one team with one goal, will always be yourself, and work hard. Most importantly, you dream big
* You are always looking for ways to learn and improve, to inspire people while having fun and doing the right thing
Our Perks
* 25 days (excluding bank holidays) annual leave – and we want you take them
* Access to The Peoples Pension, with our contributions at 3%
* Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children, ability to take advantage of our Club V.
* We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
* You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) -
* Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
* Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
* We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
* Access to ePoints, offering loads of online discounts to retailers.
* Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.