Salary: £40,000 - 40,000 per year Requirements: Bachelors degree in computer science, business administration, or a related field. Proven industry experience working as an IT Business Analyst. Solid track record of utilizing business analysis methodologies, tools, and techniques. Working knowledge of the software development lifecycle (SDLC) and Agile methodologies. Strong analytical skills with the ability to gather and interpret complex information. Excellent written and verbal communication skills, including the ability to effectively communicate technical concepts to non-technical stakeholders. Detail-oriented with strong documentation and organizational skills. Proficiency in using business analysis and productivity tools (e.g., Microsoft Office, JIRA, Confluence). Proven ability to work independently, manage priorities, and meet deadlines. Strong problem-solving skills with a proactive and solution-oriented mindset. Adaptability and willingness to learn new technologies and domains. Responsibilities: Collaborate with stakeholders to elicit and document business requirements for functional enhancements to critical applications. Lead interviews, workshops, and meetings to understand business processes, user needs, and system requirements. Analyse and document current and future state business processes, identifying areas for improvement and optimization. Create clear and concise functional specifications, user stories, use cases, and process flows based on gathered requirements. Develop detailed business requirements documents (BRDs) and ensure alignment with technical teams, project objectives, and stakeholders. Manage and maintain accurate and up-to-date documentation throughout the lifecycle of the enhancement delivery. Work closely with stakeholders, including business users, testing teams, and project managers, to ensure effective communication and collaboration. Facilitate requirements review sessions and walkthroughs, seeking feedback and clarifying any ambiguities. Assess the impact of proposed changes on existing systems, processes, and stakeholders. Collaborate with stakeholders to identify change management needs and develop strategies for smooth implementation. Collaborate with the testing team to define test scenarios, validate test results, and ensure that the implemented solution meets the defined requirements. Support user acceptance testing (UAT) by providing guidance, assisting with test case creation, and addressing user feedback. Monitor and evaluate system performance and user feedback, identifying areas for improvement. Proactively contribute to process improvements and suggest innovative ideas to enhance overall system functionality and efficiency. Work with the IT team to define, implement, and ensure continuous improvement of various ITIL processes. Actively support the IT team in Information Security Management. Technologies: Confluence Support ITIL JIRA Security More: We are part of the IT Change Team and play a crucial role in delivering functional enhancements to our critical applications. Under the guidance of our IT Business Solutions Manager, we work closely with stakeholders across various business functions to gather requirements, analyze business processes, and translate them into actionable deliverables. We are dedicated to high requirements accuracy, quality documentation, and ensuring stakeholder satisfaction. Our team thrives on collaboration, continuous learning, and adaptability, with an overall focus on the effective delivery of enhancements to our IT systems and services. We welcome applications in a friendly and supportive work environment. last updated 16 week of 2026