A leading technology company in Coventry is seeking a Workflow & Real-Time Analyst to enhance the operations of the Customer Relationship Centre. The role focuses on monitoring service performance, managing resources in real-time, and generating reports for continuous improvement. The ideal candidate will have a strong grasp of data-driven insights and be proficient in Excel, with previous experience in Calabrio or similar workforce management platforms being advantageous. This is a contract position aimed at delivering optimal customer experiences in a dynamic environment. #J-18808-Ljbffr