Team Member | Activate | Newcastle upon Tyne Job Type: Permanent - Flexible Activate is a live-action high-tech gaming adventure, designed to challenge all skill levels. We simply supply the experience, you bring the action. Enter the game where you become the player in the world’s first active gaming facility. Jump, climb, problem-solve and laugh, as you and your friends move between challenges. Each dynamic game room has interactive technology that reacts in real time, ensuring an adrenaline-filled adventure. Activate is coming to the Metrocentre in Newcastle upon Tyne! We're now hiring Team Members to join our dynamic team. If you're enthusiastic, energetic, and love creating unforgettable experiences, we want to hear from you! Job Overview We are all about our guests! Your goal will be to provide them with the best customer service possible! You will ensure our guests Health, Safety & Wellbeing are kept in the highest regard at all times and create an environment where our guests thrive on your incredible personality and sense of Creating Unforgettable Experiences One Guest at a Time! Duties and Responsibilities Be the face of Activate! Welcoming each and every guest into our venue with absolute passion, professionalism and enthusiasm. You will be working across various areas of the venue and as such will hold many roles from reception to party hosting to ensuring games are operating smoothly. Cash & card handling when working on Reception Conducting and engaging our guests in their safety briefing following on from your training and induction Ensure excellent standards of housekeeping are maintained at all times Be the first point of contact for any accidents/incidents that may occur in your area of work Uphold our venue rules at all times Follow all working regulation as set out in the companies employee handbook and where relevant specific reception regulations Report maintenance issues immediately to your manager Escalate any complaints to your manager swiftly and professionally Interaction is the absolute key to creating unforgettable experiences one guest at a time and you will interact with all our guests from a simple smile to a great big high five! Qualifications/Skills Be able to work well under pressure Ability to work in various areas of our park Eager to Learn! Fantastic Teamwork Be personable, engaging, positive and bubbly! This role is all about personality and the right attitude where you know nothing else other than making all our guests feel welcomed and cared for at all times! We are looking for somebody who is: Ambitious Charismatic Tenacious Inspiring Versatile Attentive Team-Player Energetic Working Conditions Our team members work various hours each week (a minimum of two shifts weekly) on a flexible contract. Flexibility is essential, our team members will work a mixture of daytime/evenings and weekends. Our opening hours will be 10am-10pm 7 days a week.