Accor is a world-leading hospitality group offering experiences across more than 110 countries with 5,700 properties, 10,000 food & beverage venues, wellness facilities and flexible workspaces. The Group has one of the industry’s most diverse hospitality ecosystems, encompassing more than 45 hotel brands from luxury to economy, as well as Lifestyle with Ennismore. Accor is focused on driving positive action through business ethics, responsible tourism, environmental sustainability, community engagement, diversity, and inclusivity. Founded in 1967, Accor SA is headquartered in France and publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACCYY) in the United States.
Job Description
**Responsibilities:**
* Welcome guests with genuine warmth and look after them brilliantly from the moment they arrive until they leave
* Stay one step ahead by anticipating what guests need and making it happen
* Turn guest concerns into opportunities—handle complaints and remarks with flair, responding within our speedy 15-minute Ibis promise
* Master all the arrival and departure essentials, following our procedures like a pro
* Be the voice of the hotel—handle phone calls and reservations with enthusiasm
* Get creative in the kitchen! Prepare delicious snacks and breakfast outside restaurant hours whilst keeping invoicing and banking spot-on
* Champion our 'Environment charter'—save energy, recycle, and sort waste like an eco-warrior
* Keep the workplace looking sharp and inviting for everyone
* Be our safety guardian—protect both people and property throughout the hotel
Qualifications
* Food and hygiene
* Fluent in the local language; English
* Team spirit
* Capable of being a lone worker or with the team
* Versatile
* Dynamic
* Sales orientated
Additional Information
• Guest oriented, service minded and attention to detail
• Can-do Attitude
• Operational mind-set
• Hands-on approach
• Creative
• Autonomous
Shifts: Breakfast 6:30 A.M. -11 A.M.
Reception Shifts :
7AM - 3PM
3PM -11PM
11PM - 7AM
Mostly Breakfast shifts and cover for dinner shifts. Also reception shifts.
Very Versatile role.