Vision Matrix Ltd is a medical supplies company serving the NHS, private healthcare providers, and veterinary hospitals. We are looking for a motivated and friendly Customer Service Administrator to join our team in Harrogate.
Key Responsibilities
Sales order processing
Preparing/collecting products for shipment
Handle customer enquiries via phone and email
Check stock availability and prepare accurate quotations
Generate invoices and maintain organised filing systems
Literature management
General administrative duties
Full product and Sage software training will be provided in-house
Key Requirements
Experience in a sales office or customer service environment preferred
Strong administrative skills with attention to detail
Excellent verbal and written communication skills
A professional, courteous, and customer-focused approach
Proficient in Microsoft Word and Excel
Professional and confident telephone manner
Ability to work effectively under pressure, both independently and as part of a team
Exceptional attention to detail and a high level of accuracy
Eagerness to learn and adapt to bespoke systems
Experience with sales order processing and managing high volumes of enquiries
Ideal requirement but not essential as training will be provided:
Sage 50 Accounts
Hours: 37.5 Hours per week. Monday to Friday 9am - 5pm.
Location / Facilities
Office based in Harrogate
Multi-floor environment
Access via stairs only (no lift available)
Teams and resources located across different floors
Benefits
Salary subject to experience
NEST Pension scheme
Free on-site parking
Additional Information
Our office is accessed only via stairs, with no lift available. We share this information openly to ensure applicants are fully aware of the working environment before applying.
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