At Watergate Bay, we don't just provide a place for our
guests to rest their heads - we create memorable experiences that they'll
remember for a lifetime. It’s all about the balance of life. Being active,
getting amongst the elements, spoiling yourself a little, chilling out, getting
cosy, and most of all having a good time.
Coming back to good food, cheeks glowing from the day’s
adventures, is at the heart of the Watergate Bay experience. We want to inspire
our guests with the best seasonal menus, local produce and contemporary dishes,
and give them eating and drinking experiences to remember.
Our Beach Hut Restaurant Manager role:
The Restaurant
Manager is responsible for overseeing the daily operation of the restaurant,
ensuring a high standard of guest service & hospitality, food quality, and
cleanliness.
You’ll be
responsible for leading the restaurant FOH team to drive revenues, control
costs, maintain compliance with health and safety regulations, and ensure a
seamless guest dining experience aligned with the hotels brand and standards.
Staying true to its roots while embracing the new, the Beach
Hut blends classic favourites with a 50% plant-based menu and new
sustainable purpose. It’s all about easy beach dining and considered food with
an upbeat, warm welcome after embracing the sea breeze outside.
As our Restaurant Manager you’ll be:
* Maintaining a strong floor presence to ensure guest satisfaction.
* Developing and implementing strategies to enhance guest satisfaction
* Liaising with the Head Chef over seasonal menu changes to ensure a
smooth implementation
* Taking a “hands on” in your approach, being the visible face of the
restaurant as much as possible.
* Taking responsibility for Events in your area ensuring that they are
set up in accordance with requirements and run smoothly.
* Running service in an efficient manner by assigning responsibilities
to the floor team and checking their performance.
* Able
to handle guest complaints, requests and enquiries in a professional manner,
referring where appropriate to the guest relations manager.
* Fostering
a positive team environment and ensure high morale.
* Leading the recruitment of team members at all
levels
* Ensuring that team
holidays are managed effectively in line with operational business levels
* Ensuring
all team members receive regular, good quality coffee chats and
performance reviews, setting smart goals to allow personal developments
* Ensuring
timecards are updated on daily basis and that hours are submitted in a
timely manner in accordance with our payroll requirements.
* Making
sure all employees training is carried out and recorded to the required
standards – product knowledge, service standards and hospitality skills
* Responsible
for departmental induction/training & mentoring of all new staff.
* Ensuring
that all team are punctual and that their hours reflect their rota and
business levels.
* Fully
aware of the company’s disciplinary procedures and take full
responsibility for implementing these procedures fairly and consistently
as necessary, in conjunction with our HR manager
The skills you’ll be sharing with us:
* Supervisory
or Assistant Manager experience as a minimum within in a similar setting
* Proven
experience of leading and managing a team
* A
good knowledge of customer care/ complaint handling
* Barista
experience
* Strong
leadership skills
* Ability
to motivate, delegate
* Coaching and training skills
* Minimum of Maths and English Grade C or above
qualification
* Attention
to detail and ability to maintain accurate records.
* Good
working knowledge of Microsoft Word & Excel.
* Computer
literate
* Good
communication skills
* Ability
to work in a busy environment.
* Ability
to work on a variety of tasks simultaneously
* Confidence
in dealing with staff and guests
* Good
Leader
* Experience
in cash handling
* Care about our team and our environment
It would
also be great if you have the following:
* Cocktail
making experience and knowledge
* Wine
knowledge
* First
Aid.
* Health
and Safety.
* Food
hygiene
* Budgetary/
costing experience
What we’ll offer you:
* A
relaxed, professional place to work in a beautiful location – at one of
the UK’s most striking beaches
* A
welcoming team of likeminds, eager to support and encourage each other
* Excellent
career prospects in an ever-expanding organisation
* Special
rates for you and your friends and family to stay at the hotel
* Discounts
on treatments in Swim Club
* Discounts
for you and your friends and family at our restaurants: Zacry’s, The Beach
Hut, and Living Space restaurants
* Discount
at Cubs coffeeshops
* Discounts
at Shop on the Beach and other partner businesses
* Free
surf lessons, surfboards and wetsuits hire from Wavehunters
* Team
social events throughout the year
* Team
assistance scheme – a dedicated helpline for support & advice on
topics from mental health through to managing your finances
* From
discounted stays to training and development opportunities, we're all
about helping our team achieve their personal and professional goals.
Located on the sunny, sandy, Cornish coast, you'll never be short on
inspiration.
If you would love to join us as our Restaurant Manager,
apply now and be part of our journey at Watergate Bay Hotel, a wonderful place
to work.