Service Coordinator
Location: South West Depot | Salary: Up to £38,000 | Hours: Full-Time, Permanent
Reports to: Rental Service Manager
Your Role
As a Service Coordinator, you’ll ensure our rental fleet runs smoothly. You’ll manage breakdowns, schedule engineers, support Field Service Engineers, and be the main point of contact for customers — keeping operations efficient and reliable.
Key Responsibilities
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Manage breakdowns and technical helpdesk queries
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Diagnose and resolve faults remotely where possible
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Coordinate engineer schedules and preventative maintenance
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Monitor service activity and highlight recurring issues
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Maintain accurate service records and reports
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Liaise with parts and depot teams to ensure smooth operations
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Arrange service visits and maintain clear communication with customers
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Support Field Service Engineers on a daily basis
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Contribute to continuous improvement and ensure compliance with Health & Safety, ISO 9001 & ISO 14001 standards
What We’re Looking For
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Electrical or mechanical background
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Experience in service coordination or supervising engineers
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Knowledge of generators or similar plant equipment
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Strong organisational and problem-solving skills
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Excellent communication skills and customer-focused attitude
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IT competent
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Forklift licence (preferred)
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Experience in plant hire or ISO-certified environments
Benefits
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Salary up to £38,000
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EOT Bonus Scheme – share in the company’s success
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Training, upskilling, and career progression
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Holiday Buy & Sell Scheme
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Pension scheme
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Private medical scheme (max £100 excess)
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Life assurance
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23 days holiday (plus bank holidays), increasing up to 28 days