Deputy Head of Service – Access and Duty
12‑month contract | Start ASAP | £450 per day | Inside IR35 (via umbrella) | Hybrid working
Step into a role where you will genuinely shape how people experience Adult Social Care from the very first point of contact. This Deputy Head of Service – Access and Duty opportunity has been created to drive meaningful, system‑wide change at pace, with clear political and corporate backing and dedicated funding in place.
Your role as Deputy Head of Service – Access and Duty:
* Lead Access & Duty transformation, ensuring timely, proportionate responses for new referrals.
* Drive digital access and self‑assessment, increasing information, advice and prevention through online pathways.
* Embed a reablement‑first approach, supporting delivery of the new model launching January 2026.
* Expand preventative practice, maximising the use of occupational therapists at the front door.
* Provide confident leadership, managing a Team Manager and designing scalable structures and processes.
Accountability: Translate strategic intent into operational reality, working closely with partners and internal stakeholders to improve outcomes, demand management and user experience.
Key experience:
* Senior operational leadership within Adult Social Care, ideally across front‑door or access services.
* Proven improvement delivery, redesigning pathways, processes and performance.
* Strong knowledge of reablement and prevention, including strengths‑based practice.
* Experience leading managers and teams, through change and growth.
* In‑depth Local Authority experience, with sound understanding of ASC legislation and duties.
We are committed to building a diverse workforce and recruiting based on skills and experience. Reasonable adjustments will be fully supported throughout the application and hiring process.
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