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The Venue
Known for pushing the boundaries between 'dinner and sinner', MR PORTER London brings a concept that artfully merges the quality of a modern steakhouse with the buzz and experience of a chic lounge. Breaking the rules of fine dining, while offering the best culinary experience in town, MR PORTER invites you to a world of sinful delights and beautiful contradictions. MR PORTER is a companion by day - hunter by night, a gentleman, a merciless lover, a jetsetter and a local. MR PORTER is set in the iconic Park Lane Hilton Hotel in Mayfair.
The Job
We are looking for a confident, personable, and highly organised Guest Relations & Reservations Manager to lead the guest experience from arrival to departure. This role is responsible for managing reservations, overseeing the host team, maintaining exceptional service standards, and driving guest satisfaction while supporting venue growth through maximising covers and revenue opportunities.
The ideal candidate is warm, proactive, detail-oriented, and thrives in a fast-paced hospitality environment. They will act as the face of the venue, ensuring every guest receives a seamless and memorable experience. Be a part of THE ENTOURAGE GROUP's team and create unforgettable gastronomic experiences.
Responsabilities
* Lead and manage the host and reception team during service
* Deliver exceptional guest service and create a welcoming atmosphere
* Manage reservations, table planning, and seating strategy to optimise service flow
* Maintain strong communication with floor managers and kitchen teams
* Handle VIP guests, special requests, and guest feedback professionally
* Build relationships with returning guests and encourage repeat business
* Ensure smooth guest arrival and departure experiences
* Monitor booking trends and support strategies to maximise occupancy
* Train and support hosts to maintain high presentation and service standards
* Maintain cleanliness and organisation of reception and entrance areas
* Assist with events, private dining bookings, and high-volume service periods
* Support social and promotional activity where required to drive reservations
* Provide weekly updates and reporting on covers, bookings, guest feedback and performance trends
* Build and maintain strong relationships with local concierges, hotels, nearby residences, and partner businesses to increase reservations
Requirements
* Previous experience in hospitality, guest relations, or hosting leadership roles
* Excellent communication and interpersonal skills
* Strong organisational and multitasking abilities
* Professional appearance and calm under pressure
* Experience using booking systems and reservation platforms
* Leadership mindset with the ability to motivate a team
* Flexible availability including evenings and weekends
* Valid right to work in the UK
* Fluent in English (spoken and written)
Benefits
* Competitive salary
* 28 days holidays including bank holidays
* Discretionary Tronc contributions
* Full time and part time opportunities
* 25% F&B discount at The Entourage Group venues
* Recommend a friend scheme with a bonus after 6 months
* Paid day off for your Birthday
* World class in-house training
* Extensive career development and training opportunities
* Bespoke uniform
* Staff meal on duty
* Anniversary bonus
* Paid moving day
* Unrivalled opportunities for progressions and development across THE ENTOURAGE GROUP
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