The Grand Hotel Leicester is seeking an experienced and
enthusiastic Night Porter to join our team. This is an exciting
opportunity for a motivated individual to play a key role in delivering
exceptional guest experiences at our renowned hospitality venue during the
night hours.
The Night Porter is responsible for:
* Ensuring
the smooth and secure operation of the hotel overnight
* Providing
a warm welcome to guests, assisting with luggage on arrival and departure
* Delivering
exceptional guest service throughout their stay, including wake-up calls,
message handling, reservations, and responding to requests
* Handling
guest queries, complaints, and suggestions promptly and professionally
* Supporting
Front of House with cashiering duties, incident reporting, updating system
records, and completing night audit procedures
* Maintaining
guest safety and security throughout the night, including completion of
regular hotel walkrounds
* Ensuring
public areas are clean, tidy, and presented to the highest standard at all
times
* Completing
detailed shift handovers to ensure seamless communication between teams
* Working
independently during night shifts while maintaining close communication
with the wider hotel team
About You
* Previous
experience in a similar Night Porter or Front of House role within
hospitality
* Computer
literate, with knowledge of Outlook and MS Office systems
* A
positive and proactive attitude with a strong sense of responsibility
* Excellent
communication and interpersonal skills
* A
team player committed to delivering a high level of customer service
* Immaculate
personal presentation and grooming standards
* The
ability to remain calm, professional, and efficient when working
independently
* Evening
and weekend availability required
About Us
The Grand Hotel Leicester by The Unlimited Collection is a
brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and
inclusion, welcoming applicants of all backgrounds to create a supportive and
thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott’s presence extends
across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the
USA. Its diversified accommodation offerings span serviced residences, coliving
properties, hotels and independent senior living apartments. Ascott's
award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood,
Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!,
Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s
loyalty programme, members enjoy exclusive privileges and offers at
participating properties.
Jupiter Hotels Holdings Limited
Trading as: The Grand Hotel Leicester by The Unlimited Collection managed by
The Ascott Limited