The Grand Hotel Leicester is seeking an experienced and enthusiastic Night Porter to join our team. This is an exciting opportunity for a motivated individual to play a key role in delivering exceptional guest experiences at our renowned hospitality venue during the night hours. The Night Porter is responsible for: Ensuring the smooth and secure operation of the hotel overnight Providing a warm welcome to guests, assisting with luggage on arrival and departure Delivering exceptional guest service throughout their stay, including wake-up calls, message handling, reservations, and responding to requests Handling guest queries, complaints, and suggestions promptly and professionally Supporting Front of House with cashiering duties, incident reporting, updating system records, and completing night audit procedures Maintaining guest safety and security throughout the night, including completion of regular hotel walkrounds Ensuring public areas are clean, tidy, and presented to the highest standard at all times Completing detailed shift handovers to ensure seamless communication between teams Working independently during night shifts while maintaining close communication with the wider hotel team About You Previous experience in a similar Night Porter or Front of House role within hospitality Computer literate, with knowledge of Outlook and MS Office systems A positive and proactive attitude with a strong sense of responsibility Excellent communication and interpersonal skills A team player committed to delivering a high level of customer service Immaculate personal presentation and grooming standards The ability to remain calm, professional, and efficient when working independently Evening and weekend availability required About Us The Grand Hotel Leicester by The Unlimited Collection is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Jupiter Hotels Holdings Limited Trading as: The Grand Hotel Leicester by The Unlimited Collection managed by The Ascott Limited