Great Ormond Street Hospital Charity provided pay range
This range is provided by Great Ormond Street Hospital Charity. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Application Deadline: 11 July 2025
Department: Technology
Location: Great Ormond Street Hospital Children's Charity
Compensation: £33,500 / year
Description
Do you have an interest in Technology and enjoy supporting and solving customer IT issues? This is an exciting opportunity to join one of the world’s top children’s charities as part of a fast paced, innovative, and friendly Service Desk. You will form part of a highly skilled IT team who will help you develop your skills via a wide variety of work and technology exposure.
Salary
The salary for this position is £33,500 per annum and we operate a hybrid working policy of a minimum of 4 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
* Act as a single point of contact for IT issues and queries via telephone, email, self service portal and onsite issues.
* Resolve IT issues as first point of contact and escalate where needed.
* Manage tickets within SLAs, ensuring the highest levels of service quality.
* Provide technical support to end users both on site and remotely.
* Log all tickets via our service desk ticketing software.
* Prioritise incidents and requests based on urgency and business impact.
* Support meeting rooms with video conference equipment and Microsoft Teams.
* Build and support end user equipment, including Windows, Mac and iOS devices.
Skills, Knowledge And Expertise
* Previous experience working in an IT support role in a commercial environment.
* Experience with Windows 11, macOS, iOS, Office 365, Jamf, Intune, Active Directory, Microsoft Defender and Jira.
* Ability to prioritise tickets and manage time effectively.
* Strong communication skills with the ability to support users at all levels of seniority.
* Exceptional relationship building skills.
How to apply
Please click on the apply button in the top right-hand corner where you will be taken to a short application form to complete.
Closing Date: Friday 11th July
Benefits
* 30 days annual leave (plus bank holidays)
* A flexible approach to working arrangements.
* Access to our enhanced pension scheme
* Life assurance
* Access to various health and wellbeing schemes, including the employee assistance programme.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Non-profit Organizations
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