Company Description
Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first, and creating exciting, engaging, and entertaining experiences accessible at your fingertips. We're pushing boundaries through innovation, technology, and most importantly, people like you. Join Entain, and it's your game. Let's win together.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be a key part of the Entain family, delivering top customer service and maintaining high standards daily. In our dynamic Ladbrokes & Coral betting shops, no two days are the same. You'll contribute to a team that wins together and prioritizes our customers' needs. Reporting to the Shop Manager, you'll serve customers and build rapport to encourage repeat business.
What you will do
* Deliver outstanding customer service.
* Promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Demonstrate our products and betting terminals to customers.
* Handle customer complaints or concerns with empathy and problem-solving skills.
* Work towards defined targets and goals.
* Maintain high shop standards.
* Open or close the shop as needed.
Working patterns
This position requires availability from Monday to Friday, 5 pm to 10 pm, and Saturday and Sunday, 8 am to 10 pm. This includes weekends and bank holidays. Your weekly rota will typically be 17 hours, comprising a mix of long opening shifts (post-training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you'll be responsible for opening and closing the shop. At Entain, we prioritize work-life balance and will provide your rota at least four weeks in advance.
Qualifications
* You must be 18 years or older to work in our betting shops.
* Passion for delivering excellent customer service.
* Effective communication and relationship-building skills.
* Self-motivated and proactive.
* Ability to work independently or as part of a team.
* Calm and professional in challenging situations.
Outside of work, you'll have opportunities to be recognized and rewarded, joining a talented and inclusive community where everyone is celebrated for being themselves. If you need adjustments or accommodations during the recruitment process, please contact us.
At Entain, we are committed to diversity, equity, and inclusion, ensuring our people feel valued and respected worldwide. We adhere to all applicable employment laws and recruitment regulations in our operating jurisdictions.
Additional Information
What we offer
* Optional overtime, subject to availability.
* Pension Scheme and ShareSave options.
* Discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
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