Community Transport Manager
Esher
Contract
£26.33 per hour PAYE or £34.41 per hour limited paid via umbrella company inside IR35
Our client is looking for an experienced Community Transport Manager
Worker needs to have Enhanced Children and Adult DBS.
2. GCSE Maths and English or equivalent is essential. Or able to demonstrate relative experience showing effective and accurate communication – verbally and in writing as well as good numeracy.
We have a number of other roles we are recruiting for – visit our website colbernlimited co uk to apply.
To provide strategic and operational leadership delivering the in-house community transport service as well as overseeing the wider council fleet.
The role includes overseeing the day-to-day community transport operations ensuring the highest standards of safety, safeguarding and customer service. Providing reliable and efficient transport for vulnerable and isolated residents, tending to be older people with disabilities or limited mobility who are not able to easily access public bus services. As well as the delivery of school and health service transport contracts.
You will ensure that the service is legally compliant, financially efficient and with the technical expertise to implement best practice logistics, maintenance, procurement and data capture.
You will drive service improvements whilst inspiring, supporting and developing the team. You will take initiative and make decisions as and when required. You will always collaborate and communicate with colleagues across the organisation and external partners, remaining professional and able to demonstrate model behaviour at all times when dealing with staff, customers and stakeholders.
The service will need to be flexible and change to meet the needs of the wider Community Health and Wellbeing ‘Connected Communities’ approach. Alongside looking at opportunities to integrate into the ‘Surrey Connect’ model of on demand bus services or other relevant provision as the council is part of the Surrey-wide Local Government Reorganisation process.
The main purpose of the role:
To manage the day-to-day operations for the community transport service, including effective scheduling and delivery of dial a ride, group shopping trips, hire a bus, school contracts. Maximising utilisation of staff and vehicles to provide individual and group bookings to a variety of community hubs and services across the borough. Development of the service to meet the needs of the community.
To be responsible for the management of the community transport team, including office staff, drivers and passenger assistants. Developing a pro-active, caring, collaborative and inclusive culture with continuous improvement throughout. Ensuring recruitment, training, induction and performance management of all staff and potentially volunteers. As well as working collaboratively with other service areas across the council to ensure all fleet is managed effectively.
To oversee all financial and administrative duties, including revenue and capital budget setting and monitoring, controlling costs and identifying efficiencies, revenue generation, contract management, effective bidding for grants and contracts, cost-effective procurement of vehicles and maintenance contracts, legal compliance of Section 19 licence requirements, Driver and Vehicle Standards Agency (DVSA), Traffic Commissioner and all other licensing and statutory undertakings.
To ensure the service has excellent customer care throughout the whole customer experience, from bookings, assessments through to journeys. Dealing with feedback, complaints and enquiries with sensitivity and professionalism. Collaborating with external partners, voluntary sector organisations, care homes, schools etc as well as internal and external stakeholders with a customer-first solutions-driven attitude.
Ensure robust health and safety and safeguarding policies and procedures are implemented and regularly reviewed meeting Health and Safety Executive regulations. To lead on all risk assessments for vehicles, customers, journeys and activities embedding best practice across the team, with regular training and oversight.
To have regard to and comply with safeguarding legislation as well as the council’s safeguarding policy and procedure. Ensure all staff are trained effectively in safeguarding.
Specific duties and responsibilities
Overseeing effective daily scheduling and resourcing for the service and longer-term planning.
Manage the entire fleet of vehicles (ranging from minibuses to smaller vans and pool cars) ensuring all are legally compliant, safe, well maintained and well presented. Full oversight of all vehicle documentation, including licences, tax, insurance, MOTs, service records and defect reporting.
Ensure all drivers and passenger assistants are certified, with safe and legal working practices, hold appropriate licenses, undergo DBS checks and complete relevant training, including MiDAS.
Act as the nominated Transport Manager on the organisation’s Operator Licence fulfilling all statutory undertakings.
Develop and manage a robust planned, preventative maintenance schedule with approved garages and contractors. Implement a fuel management system and oversee all fleet-related expenditure.
Implement the council’s Green Fleet Strategy, working alongside other council services and external partners to specify and procure electric vehicles,manage capital budgets and oversee a disposal programme for older vehicles.
Develop, implement and monitor the service plan, policies, procedures and training programmes for staff (and potentially volunteers) all inline with corporate council policies and legal requirements. Oversee and ensure all daily and regular safety checks are carried out correctly and recorded by staff and specialist contractors.
Oversee data protection compliance of the service, collect operational data and prepare reports for senior management, funding bodies and to meet Local Government Reorganisation requirements.
Represent the Community Transport Service at relevant meetings or forums as requested by the Head of Community, Health and Wellbeing. Working alongside colleagues in the wider CHW team, develop relationships with local stakeholder organisations to ensure the transport service is meeting community needs.
Develop strategic opportunities for improving the community transport service aligned with the ‘Connected Communities’ vision, ‘Surrey Connect’ and ensuring readiness for Local Government Reorganisation. Including developing promotional activity for the service working alongside the council’s communications team.
To support during an emergency to provide transport to rest centres, including outside of standard operating hours.
There may be the need to work occassional evenings and weekends.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer