Operations Specialist
Our client, an award-winning tour operator, specialises in tailor-made holidays and school trips worldwide. The Education division, partnered with the Geographical Association, is a UK leader, offering exceptional customer service from their office in Surrey.
Operations Specialist – What Will I be doing?
* As an Operations Specialist, you'll provide destination expertise and guide customers through the booking process.
* Assist teachers through the booking journey.
* Create detailed itineraries, aligning with company timelines.
* Generate accurate quotes, checklists, and final documents.
* Maintain a departures checklist, sending reminders for required information.
* Process amendments and upsell products for maximum revenue.
* Resolve in-resort issues promptly, ensuring high customer service.
Operations Specialist – What experience do I need?
* If you have a passion for travel, diverse cultures, and a proven track record in operations or teaching, you could be the ideal candidate.
* Maintain excellent knowledge of assigned regions and products.
* Proficient use of the in-house reservations system.
* Deliver information presentations in schools or virtually.
* Flexibility, adaptability, strong attention to detail, numeracy, and excellent communication skills.
* Customer service, influencing, and negotiating skills.
* Confidence in using Office365.
Operations Specialist
The hours are Monday-Friday, 9 am to 5 pm. Flexible hybrid working with a mix of office and remote work. Annual leave aligns with school holidays. Salary £27K - £29K, day off volunteering, Health Cash plan, pension, staff travel discounts and fam trips. Ongoing training and career development. This is a wonderful place to work!